Buyer's Remorse & Other Requests for Returns (Not Including Damaged Product Returns)

We understand that sometimes merchandise may need to be returned. Some manufacturers may accept returns for items within 30 days of receiving your merchandise. Please refer to the specific manufacturer's return policy below.

• Smith & Hanks

Items must be returned in new condition which includes being unused and in original packaging. There is a 15% - 25% restocking fee per item returned. Shipping charges are the responsibility of the customer.

Return Policy

Qualified returns must be - Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.

• You must notify us of your intent to return within 30 days of the delivery date.
• There is a 15% to 25% restocking fee pursuant to the manufacturer's policy.
• Return policy applies to cancellations made after an item has been physically shipped or refusal at the time of delivery.
• There is a 5% administrative fee that will be deducted from the refund.  Fee applies only to the purchase prices (excludes taxes and warranty.)
• We will refund the product price minus any applicable fees and charges.
• Original shipping charges are non-refundable.  Free Shipping does not include return shipping.  Standard shipping fees apply.
• You are responsible for any return shipping charges.
• Refunds will be applied to the same payment method used when the original purchase was made.

The Following Cannot Be Returned

• Products that are eligible for parts under manufacturer warranty
• Products that have had their original manufacturer packaging opened
• Products that have been out of their original manufacturers' packaging
• Products that have been installed

It is the customer's responsibility to return the merchandise in new resalable condition. Refunds are only issued after returned items have been received and inspected.

If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.

All return requests must be submitted to sales@cellarcoolerstore.com Refunds will only be issued to the original credit card that you used when placing your order.